A Commercial Linen Service Company stocks a customer with a supply of linens in accordance to the needs of their business. The dirty linens are picked up, laundered and a new shipment of fresh linens is delivered so that a business owner avoids the cost of purchasing and washing linens. Towels, aprons, uniforms, tablecloths, napkins, mops, bed linens, scrubs, mats and other uniforms are all products that may be rented.
Are you thinking about opening your own restaurant? Have you begun planning your new business venture? If not, here are some simple ways to check if you’re heading in the right direction in opening a successful restaurant:
An irate customer just slams you with a horrific review online on your business’s social media page. Everyone saw it, your other followers, your customers, even your friends and family. Now what? How can you protect your business from negative online feedback?
“The internet is not written in pencil, it’s written in ink” – The Social Network – 2010
Do you delete the offending online review and pretend it never happened?
This is one of the worst courses of action you could take. Any successful business knows there will always be a time, no matter how great the customer service is, or attentive the staff treats the customer, someone at some point will be dissatisfied. Maybe they did have a negative experience, or perhaps they didn’t get the service they were expecting. Either way responses must be handled in the up-most professional manner. By deleting an online review you’re basically telling the unsatisfied customer, “We don’t care that you had a bad experience, get over it”. It also sends a negative message to your other social media online followers that if they have a problem, your business will not take responsibility. Who wants to do business with a company who doesn’t care about their customers? It’s just not good business.
Do you respond to the negative online review in the same manner as the customer?
The answer is No. If the customer left a bad online review and your response is just as rude and negative as theirs was you’re promoting your company in a negative light. One bad online response can send your company spiraling downwards to the point of no return. Even after something has been deleted online you can usually find it again, and if you can’t, you cannot remove it from your customers memory.
“The internet is not written in pencil, it’s written in ink” – The Social Network – 2010.
So as a business owner, how do I respond to the bad online review?
The best way to handle a negative online review is to respond in a positive light. Respond to the online review quickly, offer an apology for the negative experience and request the customer call and speak to management to remedy the situation. Responses should not be emotionally written. This can lead to a mis-understanding with the offended customer and create even further online negativity for your business.
Once you get in contact with the patron ask them what they would like in order to make up for the bad experience with the company. Most of the time, after you have come up with an agreeable solution, you can request the customer update their online review. Even if they don’t, putting your best foot forward and showing the public that your company is trust worthy and works hard to keep their customers happy will not only keep you in business, but will open the doors to receiving brand new customers.
Is it time to Evolve your restaurant?
In order to stay relevant with the times, companies including restaurants must evolve and do what works best for their customers. Remember, your business needs to make them happy as they are the ones that make your company successful. New generations come with new requirements. If you feel like you are losing clientele or have reached a plateau in your restaurant business you may want to consider a linen and or marketing “face lift”. There are many ways to tell if your business needs a little tweaking to keep up with the times, but here are our top 5 questions business owner’s should answer:
We receive many service questions here at Linen Finder. However, there are some that come up more often than others. These are the 5 most common questions we receive on a daily basis, and our answers to them. Take a look over this list, maybe your question is one of them!
1. What is the difference between a linen rental service and a laundry service? A linen rental service is a service in which the company provides you with linen, then take it back when it’s soiled. With a laundry service, you are using your own products, and the service only launders them. They both have their own benefits, if you prefer using your own products or have certain preferences that linen services do not provide, then the laundry service is for you. On the other hand, if you do not want to spend time and energy on purchasing your own products, then the linen service will be for your benefit.
2. Good afternoon, I’m in Canada. Do you service there? Yes! We provide service to all of the US and Canada. Call us or visit our site in order to get a quote on the service you are craving.
3. I am currently working with a provider and need a new service. Can you help me? Yes! Just let us know which provider you are currently using and we will make sure to locate a different one that suits your needs better.
4. I need to speak to someone right now, can you give me a direct #? Since we provide service to all of the 50 states as well as Canada, our database is massive! We go through specific channels to ensure you are put in touch with your local rep without having to jump through any additional hoops or being left on hold.
5. What industries does your company service? We assist all types of businesses, from medical, restaurants, spas, salons, to automotive and industrial in locating a quality linen and uniform company in their area. If you are in need of uniforms for your company, we are here for you. If you need towels, then we’re the ones to call. Sheets, napkins, tablecloths, we’ve got you covered!
Did we answer your question? If not or if you would like to get an absolutely free quote on a quality linen or uniform service, please call us at 888-770-2489 or visit our website. Our live customer service reps are waiting to hear from you!