No matter what type of business you are in, restaurant, medical, salon, gym, etc., unfortunately you are bound to have a few angry customers every now and then. Regardless of how professional and friendly your staff is, or how great your facility is kept up, problems will occur. It is important to have your staff trained to handle these customers in the most professional manner possible. In today’s world an angry customer can do a lot of damage to a business’s hard earned reputation by going online and leaving negative reviews.
When a customer is upset you have to remember it’s not personal. Allow the customer to vent their frustration while you listen carefully. You can’t fix an issue if you don’t know exactly what the problem is. Once the customer has finished voicing their complaint and you know why the customer is upset, offer a sincere apology. Regardless of whether you are in agreement with them or not, you are letting them know that you care and want to work at finding a happy medium. If you don’t have an answer for them, let the customer know that you are working to fix the problem. This helps bond the relationship with the unhappy customer and lets them know that their business is important to you.
If you were truly in the wrong, it is often a good idea to offer the customer something along with your apology. Studies have shown that when a business makes a mistake, but quickly reacts to it by sincerely apologizing and offering the customer something it can have an enormously positive effect. For example if your wait staff brings out the wrong order, then as a manager you should consider offering the angry customer a free dessert. This will be sure to calm them down, and save the business’s relationship with them. So take advantage of your mistakes and make an unhappy customer a customer for life!
In the end no matter whose fault it is, mistakes happen. Knowing that mistakes are inevitable and preparing your staff to respond to and fix mistakes can be a key factor in having a thriving business.
How to Lose a Customer in 10 Days
/in Business Tips/by Linen & Uniform NewsIn the movie “How to Lose a Guy in 10 Days” Andy Anderson (played by Kate Hudson) did everything in her power to scare away Benjamin Barry (played by Matthew McConaughey) in order to make him break up with her. Sometimes a business’s management as well as their service and sales department make similar mistakes with their customers. Without realizing, they are making potential and existing customers “break up” with their company! Without customers, there is No Business, No Jobs and No Laundry. Sometimes understanding what you’re doing wrong, instead of only focusing on what you can do right, can save your business and ultimately grow your total sales.
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Turn Angry Customers into Loyal Customers
/in Business Tips/by Linen & Uniform NewsNo matter what type of business you are in, restaurant, medical, salon, gym, etc., unfortunately you are bound to have a few angry customers every now and then. Regardless of how professional and friendly your staff is, or how great your facility is kept up, problems will occur. It is important to have your staff trained to handle these customers in the most professional manner possible. In today’s world an angry customer can do a lot of damage to a business’s hard earned reputation by going online and leaving negative reviews.
When a customer is upset you have to remember it’s not personal. Allow the customer to vent their frustration while you listen carefully. You can’t fix an issue if you don’t know exactly what the problem is. Once the customer has finished voicing their complaint and you know why the customer is upset, offer a sincere apology. Regardless of whether you are in agreement with them or not, you are letting them know that you care and want to work at finding a happy medium. If you don’t have an answer for them, let the customer know that you are working to fix the problem. This helps bond the relationship with the unhappy customer and lets them know that their business is important to you.
If you were truly in the wrong, it is often a good idea to offer the customer something along with your apology. Studies have shown that when a business makes a mistake, but quickly reacts to it by sincerely apologizing and offering the customer something it can have an enormously positive effect. For example if your wait staff brings out the wrong order, then as a manager you should consider offering the angry customer a free dessert. This will be sure to calm them down, and save the business’s relationship with them. So take advantage of your mistakes and make an unhappy customer a customer for life!
In the end no matter whose fault it is, mistakes happen. Knowing that mistakes are inevitable and preparing your staff to respond to and fix mistakes can be a key factor in having a thriving business.
That’s Not What I Ordered For My Restaurant! True Linen Service Stories
/in Restaurant and Food/by Linen & Uniform NewsLinen service companies can make their service and products look very appealing, but what they dish out can be completely different. They can show you items from a catalog that can look like the exact items you want for your restaurant, while offering them at a price that seems more than reasonable. Sounds good so far right?
Don’t settle for just OK linen service, our pre-screened vendors provide proven excellent service and quality products to their customers.
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Dirty Restaurant Kitchens – You Ain’t See Nothin’ Yet.
/in Business Safety, Restaurant and Food/by Linen & Uniform NewsRoll the Video Tape!
Restaurant Manager Quotes – “Roaches are Everywhere”
Dirtiest Kitchen Nightmares – #DirtyDining
Mexican Restaurant Gets Closed Down for Dirty Kitchen Practices
Reporter States – “Roaches have been replaced with Rodents”
Linen Finder, Inc acquires MatRentals.com
/in Business Safety, Company News and Events/by Linen & Uniform NewsFOR IMMEDIATE RELEASE:
December 11, 2014, Fort Lauderdale, FL
Mat Rentals – Safety Starts from the Ground Up
Linen Finder, Inc. has acquired the premium domain name, matrentals.com. This website will assist business owners and managers in locating a quality floor mat rental company in their area absolutely free. Mats are essential to employee and customer safety, as well as offer unique branding opportunities. The newest additional to Linen Finder’s web properties will officially be launched in the coming weeks.
Choosing to do business with a company when you have limited information is unnerving. Selecting a quality floor mat rental company can also be time consuming and often difficult to find. Linen Finder goes above and beyond researching floor mat services in the U.S. and Canada to hand select the best local providers in the industry to serve businesses. These companies have passed the company rigorous screening process, which is a primary factor for prospects who use Linen Finder’s websites.
For your company’s floor mat needs there is only one place you can trust to connect you with quality, selection and style at fair pricing: Mat Rentals, A Linen Finder Company.