Building a Successful Restaurant

successful restaurant happy employee

Are you thinking about opening your own restaurant? Have you begun planning your new business venture? If not, here are some simple ways to check if you’re heading in the right direction in opening a successful restaurant:

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How do you Respond to Negative Feedback about your Business Online?

An irate customer just slams you with a horrific review online on your business’s social media page.  Everyone saw it, your other followers, your customers, even your friends and family.  Now what?  How can you protect your business from negative online feedback?

customer review

“The internet is not written in pencil, it’s written in ink” – The Social Network – 2010

Do you delete the offending online review and pretend it never happened?

This is one of the worst courses of action you could take.  Any successful business knows there will always be a time, no matter how great the customer service is, or attentive the staff treats the customer, someone at some point will be dissatisfied.  Maybe they did have a negative experience, or perhaps they didn’t get the service they were expecting.  Either way responses must be handled in the up-most professional manner.  By deleting an online  review you’re basically telling the unsatisfied customer, “We don’t care that you had a bad experience, get over it”.  It also sends a negative message to your other social media online followers that if they have a problem, your business will not take responsibility.  Who wants to do business with a company who doesn’t care about their customers?  It’s just not good business.

Do you respond to the negative online review in the same manner as the customer?

The answer is No.  If the customer left a bad online review and your response is just as rude and negative as theirs was you’re promoting your company in a negative light.  One bad online response can send your company spiraling downwards to the point of no return.  Even after something has been deleted online you can usually find it again, and if you can’t, you cannot remove it from your customers memory.

“The internet is not written in pencil, it’s written in ink” – The Social Network – 2010.

So as a business owner, how do I respond to the bad online review?

The best way to handle a negative online review is to respond in a positive light. Respond to the online review quickly, offer an apology for the negative experience and request the customer call and speak to management to remedy the situation.  Responses should not be emotionally written.  This can lead to a mis-understanding with the offended customer and create even further online negativity for your business.

Once you get in contact with the patron ask them what they would like  in order to make up for the bad experience with the company.  Most of the time, after you have come up with an agreeable solution, you can request the customer update their online review. Even if they don’t, putting your best foot forward and showing the public that your company is trust worthy and works hard to keep their customers happy will not only keep you in business, but will open the doors to receiving brand new customers.

Uniform Services – A Great Solution

Uniform Services: A Consistent, Reliable And Affordable Answer To Your Company’s Uniform Needs

Linen and fabric prices are constantly rising. Cotton has increased over 45% since last year. This is just one aspect of the problem that the textile industry is facing; the major problem is getting the fabric! The textile industry is plagued with various problems right now from rising fabric prices to increasing transport prices.

Linen fabric is made from natural fibers popularly known as the flax fibre. Linen has again become popular, in clothing, due to its smooth and supple texture. It has a higher absorption quality; in addition the fabric can be worn in a hot and humid weather too. When your employees are adorned in linen uniforms, they feel good, as the fabric is not sticky. Moreover, the uniforms can be stitched with ease.

The linen fabric is an exclusive, expensive and high quality material. Treated linen fabric which is nowadays used to make uniforms comprises of cotton, rayon, and polyester. It is used in manufacturing clothes and uniforms to improve the quality and decrease the effects of fading and shrinking.

The price, quality and durability are the top three most important things when you’re thinking of purchasing any kind of clothing item. The prices of linen fabrics are based on the quality, color, type of treatment, and exclusivity.

Uniform services present a good option to satisfy your businesses uniform needs. These services supply professional uniforms to all industries right from healthcare facilities to companies to the small restaurants, resorts as well as luxury hotels.

Uniform rental services are a one-stop shop with a range of products and services. These companies have an online uniform ordering system which allows you to place your order through the website in advance and get delivered to your doorstep.

The uniform services also provide a proper fitting and tailoring function that too free of cost. Their professional service personnel design a perfect uniform for every employee as keeping in mind the right look for men and women based on your company’s or organizations requirements.

Most of these companies do not charge any upfront fee as you don’t have to purchase the uniforms these are uniform rental companies.

These services offer weekly/monthly supplies of uniforms or as requested by the company. Uniform supply companies inspect, provide replacement of damaged uniforms. They also undertake stitching, repairing, alterations in the sizes of uniforms.

Their dedicated service personnel are happy to arrange for additional uniform delivery as per demand of the service seeker company. The uniform services cover an extensive area.

Uniform rental services provide a compatible access, user friendly as per the demand and order, round the clock skilled service providers at your service. The uniforms provided by these services are in compliance with the set hygiene standards. These companies have a state of art order processing system to guarantee a consistent customer satisfaction of the highest standard. They are coupled with a transparent invoicing system to provide you with a reliable and honest service.

Uniform services are committed to creating customized hassle free uniform solutions for their customers

National Linen Services

Finding The Right National Linen Service

So you are looking for a national linen service, uniform rental company, or laundry service?  Great choice, you will save time, money, and lots of stress by outsourcing your linen service as long as you decide on the right company to work with. There are a few things to consider like prices, quantity, scheduling and so much more. So, before you run and sign a contract with a national linen service I suggest you consider a few things. Taking 5 minutes to understand the pros and cons of working with a national linen service company can save you years of price increases, non-existent customer service, and of course, the dreaded missed deliveries.

The first and most important thing to consider is if you should work with a national linen and uniform service or a local family owned company. Here are some of the pros and cons of each.

The benefits of working with a local company include:

  • Better customer service
  • Larger selection of products
  • A friendly approach to business

The benefits of working with a national linen service include:

  • Lower prices at least to start
  • Uniformity in service and product

These benefits outline the overall feel of working with a national linen service or a local linen company.  If you are looking to be able to pick up the phone and talk to the owner if you have a problem, then the local company is the way to go. The local companies care about every customer and actually know you by name, whereas the larger companies see you as a number more than a customer. Also, the local companies usually have specialized products and a larger selection for you to choose from.  For example, this could be a huge value add if you own a restaurant and want pink napkins for Valentine’s Day or own a spa and would like a specific type of towels. If you are more price sensitive, then the national linen and uniform service companies are most likely the way to go. They will usually offer lower prices off the bat since they deal with a larger customer base. The national companies are ideal if you are looking for a low priced option that consistently delivers the same product every time.  To sum things up if you are looking for quality service and more selection go with a local linen service and if you to save on costs then contact a national linen service.

 

Working With A National Linen Service

Now that you understand the upside and downside of a national linen service there are a few things you should understand assuming you still want to go the large company route. Make sure you know the specifics of what linen, uniform, floor mats, and facility services you need before you meet with them. Trust me, they will tell you that you should have every piece of linen under the sun so be prepared and let them know your specific needs right off the bat.  The second thing you should do is set up an acceptable schedule and expectations with them. Make sure to get these expectations and it in writing along with what will happen if they are not met. If you do not set up these guidelines when starting the relationship with your new company, then you will leave room for them to take advantage of you and only deliver what they want when they want because they have you locked into a contract.  Finally, and most importantly actually READ the entire contract. I know you are busy and it seems so much easier just to sign on the dotted line, but don’t do it unless you have fully read and understand what you are signing.  Taking the extra 10 minutes to read the national linen service contract will save you hours of frustrating phone calls in the future. If you want to read further about finding a great linen service CLICK HERE.

Regardless of what you choose, Linen Finder is here to help. We match you with the perfect linen company for your business. This saves you time and money as well as takes out the guesswork of who your company should work with. All of our partners go through an extensive screening process and are constantly monitored by us to ensure that they deliver nothing but the highest quality service to every customer over time.  Instead of guessing if a national linen service is right for you, let the experts handle it and match you with a reputable linen service that specializes in exactly what you need. Simply call 888-770-2489 or CLICK HERE and receive your free quote today!”

Types of Towels

It can be overwhelming when shopping for a quality towel service. The representative will ask you all sorts of questions in regards to your needs, but most of the time no one really can tell the difference between towels. This is why our towel pros have devised a list of different towel vocabulary which will be handy when searching for a new service.

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  • Shop ragsThese towels are smaller in size and are made of a heavy-duty material for rough cleaning and scrubbing down surfaces in the automotive and mechanic environment.
  • Bar mopsTowels such as these are specifically recommended for restaurant kitchens and bars. Their material is convenient enough to absorb liquid and spillage.
  • Bath blanketFor industries such as hotels and hospitals, bath blankets are recommended to cover the entirety of your patrons/patients’ body to keep them clean and hygienic after baths and showers.
  • Corporate towelsCorporate towels are towels with custom logos projected on the products. These will advertise and catch the eye of customers, visitors, or employees and they will give off a more professional appeal.
  • Hand towelsSmaller in size, the hand towels are useful in places such as nail salons which need to quickly dry their hands. They are lighter in weight and are more convenient than large body towels when handling small tasks like nail art and hand drying.

Deciding on towels for your business can be hectic and overwhelming, good thing that Linen Finder has you covered. We recommend renting a linen service for your towels needs, they will be able to decide on the products that are right for your business. Contact us today at 888-770-2489 for assistance in gathering free quotes from local businesses.